Technical Troubleshooting
Portal issues, integrations, and access
Cannot Log In to the Portal
If you are unable to log in, first check that you are using the correct email address associated with your account. Try resetting your password using the "Forgot Password" link on the sign-in page. If the issue persists, contact support at support@companyx.com and include your account email in the message.
Page Not Loading or Displaying Errors
If a portal page is not loading correctly, try the following steps: (1) Refresh the page. (2) Clear your browser cache and cookies. (3) Try a different browser such as Chrome, Firefox, or Safari. (4) Disable browser extensions that may interfere with the portal. If the problem continues, submit a support request with the category "Technical Issue."
Data Not Updating
Dashboard data such as productivity metrics and billing information is refreshed periodically. If you notice stale data, try refreshing the page or logging out and back in. If data appears incorrect for more than 24 hours, please contact support.
Access Issues for Team Members
If a team member is unable to access the portal after being invited, verify that they have accepted the invitation email and completed account setup. Invitation links expire after 48 hours. If needed, your admin can resend the invitation from account settings.
Supported Browsers
The Company X employer portal is optimized for the latest versions of Google Chrome, Mozilla Firefox, Microsoft Edge, and Apple Safari. Internet Explorer is not supported. For the best experience, keep your browser updated.
Reporting a Technical Issue
To report a bug or technical issue, submit a support request with the category "Technical Issue" and include a description of the problem, the page or feature affected, and your browser and device information. Screenshots are helpful and can be attached to your request.