Account Help
Manage users, roles, and portal access
Managing Portal Users
You can add or remove users from your Alta Global Partners employer portal at any time. To add a new user, navigate to your account settings and select "Invite User." Enter their email address and assign the appropriate role (Admin or Viewer). They will receive an email invitation to set up their access.
User Roles & Permissions
- Admin: Full access to all portal features including billing, team management, and support.
- Viewer: Read-only access to team and productivity data. Cannot manage billing or submit requests.
Resetting Your Password
If you need to reset your password, click "Forgot Password" on the sign-in page. A reset link will be sent to your account email. Links expire after 24 hours. If you do not receive the email, check your spam folder or contact support.
Updating Account Information
To update your company name, contact email, or phone number, please contact your dedicated account manager or submit a support request. Direct account editing through the portal is coming soon.
Account Security
We recommend using a strong, unique password for your portal account. If you suspect unauthorized access, contact Alta Global Partners immediately at contact@altaglobalpartners.com or call +1 (305) 400-0671.